What to expect at The Little…

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Welcome back!

For the first time in our near 100 year history, The Little Theatre was forced to close in mid-March and fell dark.  Leicester Drama Society members – a hugely active bunch – ceased activities too. It was hard for us and we know that it was especially hard for you, our audience, who we know love to come to our theatre.

But we’re back!

We have re-opening shows in early December, and if they go well, many more are planned thereafter. To keep us all safe we have had to make some changes to how we operate, though. Here’s what you can expect when you come to the theatre.

 

Keeping us all safe

The Government, through the Department of Culture, Media & Sport (DCMS), has published guidelines as to how theatres must operate to, as far as practically possible, provide a COVID-19 secure environment for their audience & staff. The theatre industry, too, has published “best practice” guidance for theatres. In response to this, and to keep you safe, here’s what you can expect when you visit The Little.

Socially distanced seating

You will be seated in your social bubbles with three seats left between you and any other group. The row in front and behind you will also be unoccupied.

You must wear a mask

You are asked to wear a mask when you are inside the theatre at all times (it’s the law). The only time to remove it is when you are seated for eating and drinking. If you have an exemption for wearing a mask, please expect to be asked courteously about it.

Social distancing when moving around

We have floor markings every 2 metres throughout the building to enable you to keep distanced from other groups as you move around or queue to use facilities.

Temperature check on arrival

You will have your temperature checked on arrival. If any member of your social group has a raised temperature, the whole group will be refused admission. You will be offered a credit note to the full value of your tickets.

A one-way system

We have a simple one-way system to, as far as practically possible, limit people crossing each other.

Sanitiser Stations throughout the theatre

There are sanitiser stations throughout the theatre. Please take every opportunity to use them.

‘Just in Time’ arrival

Unless you are joining us for a drink before the show, please arrive just before curtain up and go straight to your seat. There will not be the opportunity to linger in the foyer.

Register with the NHS COVID-19 App

Throughout the building, we display the QR code so that you may register your presence with the COVID-19 app.

Restrooms

Our restrooms will feature social distancing where necessary and will have extra cleaning during the show. Detailed information about the best way to wash hands is displayed within. Soap is provided and hands are dried with single use disposable paper towels. We shall operate a one in, one out policy during busy times. Note that the interval is extended to 30 minutes to allow plenty of time for restroom use.

Enhanced cleaning

Our FoH volunteers will complete additional cleaning in all areas while the show is in progress.

Seated table service in the bar

You’ll be most welcome to join us for a pre-show drink in the bar. We’ll seat you in your social bubbles and offer table service.

Cashless payment

Payment for all items in the theatre will be cashless, so please bring your bank card or phone.

Ice creams

There will be an ‘at seat’ service for your interval ice cream. Once again, cashless payment only, please.

‘Print at home’ ticketing

Wherever possible we ask you to request ‘print at home’ tickets. That way a smart PDF file drops into your inbox containing your tickets. You can then print that within your social bubble or simply pull them on your phone when asked for them at the theatre.

Staff

Our volunteer staff have been briefed on best practice in keeping us all safe during our time in the theatre, and the additional cleaning needed during the show, with the necessary materials provided.

Pre-arrival email briefing

We will send an email one day before the event to the lead booker. It will contain the very latest arrangement for your visit – this email should be circulated to all those attending. Please read it as arrangements may have changed.

Refund of tickets

If one of your social bubble develops a fever and you wish to cancel your tickets, we shall offer a full refund up to 24 hours before curtain up. Thereafter it will be a credit note for tickets for a future show.

‘See it Safely’

The theatre is registered to the Society of gLondon Theatres (SOLT) & UK Theatres ‘See it Safely’ scheme. This means we have agreed to meet and surpass industry best practice for a COVID secure theatre environment. This gives you peace of mind that we are, as far as practically possible, keeping you safe during your visit.

Changing advice

The guidance from DCMS about safe practice may change at any time, recommended best practice within the industry may change at short notice too. We have a watching brief over all these information channels to update and adjust our procedures as necessary.

And finally…

We have recorded most of the above in a helpful infographic that is widely displayed around the theatre.

It’s great to be back!

Please help us to keep everyone safe by following the guidelines detailed above.

 

The Little Theatre Trustees